Packaging
We will only ship orders to the billing address associated with the purchasing credit/debit card. All online purchases include a distinctive HAOYANG gift box, which is packaged into a secure, non-branded postal pack. Most items are made-to-order and ships within 3 to 6 weeks. Upon dispatch, you will receive an e-mail confirmation with your tracking number.
Delivery Rates
No delivery charge via SF Express.
TW orders should arrive next day after your item as been shipped.
CN orders should arrive within 5-7 working days after your item has been shipped.
No delivery charge via FedEx International Priority.
Orders should arrive within 5-7 working days after your item as been shipped.
No delivery charge via FedEx International Priority.
Orders should arrive within 5-7 working days after your item as been shipped.
No delivery charge via FedEx International Priority.
*Depending on local mail restrictions, you may be charged extra.
Orders should arrive within 5-7 working days after your item as been shipped.
Tax and Duties
For customers in Mainland China, import tax and duty is included in the price, you won’t be charged extra. For all international orders (including UK, EU and North America), we are not responsible for any duty fees customs may charge you. Usually we can declare items so you won’t be charged extra, please contact us at [email protected] for more information.
Returns
If you are not satisfied with your purchase, you can return the merchandise. A return must be made within 7 days of receiving the item. A refund will be issued to the original form of tender within 10 days once the item is returned. NOTE: due to health protection and hygiene reasons, we are unable to provide a return if items were unsealed after delivery. For more information on our Return Policy, please refer to our Terms and Conditions here.